Practical Information

Everything you need to know from A-Z

Car breakdown services

The following motor clubs will provide assistance in the event of a breakdown:

  • ARBÖ (car, motorcycle and cycling club): 123 (German-only)

  • ÖAMTC (Austrian Automobile, Motorcycle and Touring Club): 120 (German-only)

Currency and changing money

Austria is a member of the European Union and has adopted the euro.

Automated teller machines (ATMs)
You can make cash withdrawals from Bankomat ATMs in Austria at any time of day or night using Austrian or foreign Maestro cards. Other cards are also accepted, including Austrian and foreign MasterCard, American Express, Visa and Diners Club credit cards, as well as Cirrus and Visa Plus cash cards. Please note that charges may apply for withdrawing cash; the charges vary from bank to bank. 

Credit cards
Credit cards are accepted at the vast majority of hotels, restaurants, shops and filling stations. To find out whether your credit card is accepted, please check the logos on display at the entrance to the premises before attempting to make a payment.

Customs regulations and restrictions

Information on restrictions on the import of goods into Austria from European and non-European countries can be found on the Federal Ministry of Finance website. 

Disabled access in Vienna


See the Ärztekammer Wien website for details of where to find general practitioners and specialists:


  • 220 volt AC
  • Plugs and sockets conform to the European norm. Plugs are two-pronged.

Embassies and consulates

The Vienna Tourist Board has a list of embassies for different countries:

Emergency services

The following toll-free numbers can be dialled anywhere in Austria:

  • Fire service: 122
  • Police: 133
  • Ambulance: 144
  • European emergency number: 112
  • Emergency doctor: 141 

Hospitals, clinics and emergency services

Visit the Wiener Krankenanstaltenverbund website (German only) for the address of the nearest hospital or intensive care facility.

Parking at the Austria Center Vienna

For more information for travelling by car >>

Parking in Vienna

Short-stay parking restrictions apply in a number of districts in Vienna. Motorists much purchase parking permits to park their vehicles in districts 1-9 and 20 from Monday to Friday (except public holidays) between 9 am and 10 pm and in districts 12 and 14-17 from Monday to Friday (except public holidays) between 9 am and 7 pm. Further information on parking in Vienna.


Opening hours

  • Monday to Friday: 8.00 - 18.00
  • Saturdays: 8.00 - 12.00
  • Pharmacies take it in turns to open on Sundays and operate a night service
  • 24-hour pharmacy hotline – 1455: information on where to find the nearest open pharmacy
  • You can find the pharmacy closest to you on the Apothekerkammer website (German only)

Shop opening hours

  • Offices and companies: Monday to Friday:  9.00 - 17.00
  • Supermarkets and shops
    Monday to Friday:  9.00 - 19.00 
    Saturday: 9.00 - 18.00
    Sundays and public holidays: closed (exceptions: supermarkets at major railway stations and Vienna International Airport)

Time zone

Vienna is in the Central European time zone (GMT/UCT +1). Central European Summer Time (CEST) applies from the last Sunday in March to the last Sunday in October.


Tips are normally given in many service industries. It is customary to tip bar and restaurant staff, taxi drivers, hairdressers and filling station attendants. As a rule of thumb between five and ten percent should be given, depending on how satisfied you are with the service.

Visa and entry requirements

For more information on entry and visa regulations, visit the official website of the Austrian Foreign Ministry