Everything you need to know from A-Z
Table of contents
- Car breakdown services
- Currency and changing money
- Customs regulations and restrictions
- Disabled access in Vienna
- Embassies and consulates
- Emergency services
- Hospitals, clinics and emergency services
- Parking at the Austria Center Vienna
- Parking in Vienna
- Shop opening hours
- Time zone
- Visa and entry requirements
The following motor clubs will provide assistance in the event of a breakdown:
- ARBÖ (car, motorcycle and cycling club):
- ÖAMTC (Austrian Automobile, Motorcycle
and Touring Club): 120
Austria is a member of the European Union and has adopted the euro.
teller machines (ATMs)
You can make cash withdrawals from Bankomat ATMs in Austria at any time of day or night using Austrian or foreign Maestro cards. Other cards are also accepted, including Austrian and foreign MasterCard, American Express, Visa and Diners Club credit cards, as well as Cirrus and Visa Plus cash cards. Please note that charges may apply for withdrawing cash; the charges vary from bank to bank.
Credit cards are accepted at the vast majority of hotels, restaurants, shops and filling stations. To find out whether your credit card is accepted, please check the logos on display at the entrance to the premises before attempting to make a payment.
Information on restrictions on the import of goods into Austria from European and non-European countries can be found on the Federal Ministry of Finance website.
- Information portal for barrier-free
- Special information and contact details
for visitors with restricted mobility can be found at www.wien.info/en/travel-info/accessible-vienna
See the Ärztekammer Wien website for details of where to find general practitioners and specialists: www.praxisplan.at
- 220 volt AC
- Plugs and sockets conform to the
European norm. Plugs are two-pronged.
The Vienna Tourist Board has a list of embassies for different countries: www.wien.info/en/travel-info/tourist-info/embassies
The following toll-free numbers can be dialled anywhere in Austria:
- Fire service: 122
- Police: 133
- Ambulance: 144
- European emergency number: 112
- Emergency doctor: 141
Visit the Wiener Krankenanstaltenverbund website (German only) for the address of the nearest hospital or intensive care facility.
For more information for travelling by car >>
Short-stay parking restrictions apply in a number of districts in Vienna. Motorists much purchase parking permits to park their vehicles in districts 1-9 and 20 from Monday to Friday (except public holidays) between 9 am and 10 pm and in districts 12 and 14-17 from Monday to Friday (except public holidays) between 9 am and 7 pm. Further information on parking in Vienna.
- Monday to Friday: 8.00 - 18.00
- Saturdays: 8.00 - 12.00
- Pharmacies take it in turns to open on Sundays and operate a night service
- 24-hour pharmacy hotline – 1455: information on where to find the nearest open pharmacy
- You can find the pharmacy closest to you
on the Apothekerkammer
website (German only)
- Offices and companies: Monday to Friday: 9.00 - 17.00
- Supermarkets and shops
Monday to Friday: 9.00 - 19.00
Saturday: 9.00 - 18.00
Sundays and public holidays: closed (exceptions: supermarkets at major railway stations and Vienna International Airport)
Vienna is in the Central European time zone (GMT/UCT +1). Central European Summer Time (CEST) applies from the last Sunday in March to the last Sunday in October.
Tips are normally given in many service industries. It is customary to tip bar and restaurant staff, taxi drivers, hairdressers and filling station attendants. As a rule of thumb between five and ten percent should be given, depending on how satisfied you are with the service.
For more information on entry and visa regulations, visit the official website of the Austrian Foreign Ministry.